Anyone can join! Simply create an account, and you’ll start earning points immediately.

Subject to completion of the refund form, refunds should appear on your bank statement within 7-10 days. 

The longer you’re with us, the more rewards you earn. Here’s how it works:

● Year One: Earn 5 points per £1 spent; get 5% off with 200 points; receive 100 birthday points.

● Year Two: Earn 6 points per £1 spent; get 10% off with 400 points; receive 100 birthday points.

● Year Three: Earn 7 points per £1 spent; get 15% off with 600 points; receive 100 birthday points.

Regular customers are those who spend over £100 a year on our products.

No, you don’t have to wait! Spend over £100 in a year to move up to Year Two rewards, and spend over £200 to advance to Year Three rewards.

You can earn points in the following ways:

● Sign up for our mailing list: 50 points

● Write a product review: 20 points

● Like us on Facebook: 10 points

● Follow us on Instagram: 10 points

Refer a friend, and they’ll receive £5 off any order over £40. Once their purchase is complete, you’ll earn enough points for £5 off your next order.

If they cancel their order, your points are also canceled. If they return the order because it wasn’t suitable for their skin, you’ll still receive your points within seven days.

Log in to your account, and your points will be displayed at the top of every page.

Log in to your account, go to ‘Redeem Points,’ and select your discount. If you have enough points, you can redeem them immediately.

No, there’s no limit! Earn points on every purchase.

● Approved: Points are verified and ready to use.

● Pending: Points are awaiting verification, usually for purchases or referrals.

● Canceled: Points were removed due to a canceled purchase.

Yes, points expire 12 months after they’re earned. Be sure to redeem them before they expire.

Points cannot be combined with other discounts on the same purchase, but you’ll still earn points on discounted items.

Points may decrease if they expire after 12 months, if you cancel or return a purchase, or if a referred friend cancels their order.

We’re here to help! Reach out to us at customercare@47skin.com for any issues or feedback.

We process and ship orders within 1-2 business days. Once your order is dispatched, you’ll receive a tracking number via email to monitor its progress.

Yes, we ship internationally with a flat rate of £10.95. Orders are sent via Royal Mail and typically arrive within 5-7 working days, depending on the destination. Please be aware that any taxes, duties, and customs fees are determined by your local government and are collected upon delivery.

Once your order has been dispatched, you’ll receive an email with tracking information. You can use this tracking number to check your order’s status on the courier’s website.

If your order hasn’t been processed yet, you can request a cancellation or removal of items by contacting customer care.

If your order hasn’t been shipped yet, you can update the shipping address by contacting customer care immediately.

Once your order is dispatched, you’ll receive an email with a tracking number. Use this number to track your order’s progress on the courier’s website.

If you have any issues with your delivery such as missing items, incorrect address or order not received please contact customer care for assistance.

In order to ensure our packaging is sustainable and eco-friendly some products may not come with seals. Rest assured, all items are brand new and safe to use and the packaging has been tested to ensure our product remains the high quality expected from us.

On the rare occasion you receive a faulty or leaking product, please contact customer care with photographs of how the order arrived and we’ll gladly offer a replacement or refund.

Our patented 47 Skin formula contains Chitoderm which is derived from the shell of shellfish. The shells are deproteinised and therefore do not contain shellfish per se, but if you have a known allergy we would not advise you to use our products.

For any other allergies please talk to your Health provider before trying any of our products to make sure this is suitable for you. You can find the ingredients list for all of our products on the website.

Most of our products are safe for use from age 3 and up. For specific age recommendations, please refer to individual product details.

For tailored recommendations, you can use our skin quiz or reach out to our customer care team with details about your skin concerns. We’re here to help you find the best solutions for your needs.

Whilst our products are safe to use with the majority of prescription medication, we would always recommend contacting your healthcare provider ahead of adding any additional topical treatment alongside a prescription.

No, we do not test on animals. All our products are cruelty-free.

Whilst the individual ingredients should not pose a hazard we would always recommend checking with your health care professional based on your individual circumstances. Products that contain Salicylic Acid and Azelaic Acid must not be used if trying to get pregnant, are pregnant or if you are breastfeeding.

While our products use Silver Chitoderm, which is derived from crustacean shells, these shells are repurposed from the food industry, ensuring no harm to the crustaceans. This approach helps recycle materials that would otherwise be discarded, making it an eco-friendly option.

Our products do not contain any fragrances but some do have essential oils. Essential oils are natural products with no synthetic ingredients. Please check the ingredient list of each product for specific information.

Currently, we don’t provide samples. However, we offer trial-sized options for select products, which you can find on our website, us.47skin.com.

If you experience a reaction, stop using the product immediately rinse the product off and consult your healthcare provider. Also, contact our customer care team for further assistance.

You can purchase 47 Skin products directly from our official website. We’re also available in select UK Boots stores and Harrods or you can purchase online from Amazon, Boots, Harrods and TikTok Shop.

Store your 47 Skin products in a cool, dry place away from direct sunlight. Most of our products have a 12-month shelf life from opening as listed on the packaging.

Yes, all of our products are formulated to be non-comedogenic, so they won’t clog pores.

To perform a patch test at home, follow these steps:

1. Apply: Dab a small amount of the product on a clean area of skin, such as the inside of your wrist or behind your ear.

2. Wait: Leave the product on for 24 hours without washing it off.

3. Check: After 24 hours, look for any redness, itching, or irritation. If you experience any reaction, avoid using the product. If there’s no reaction, it should be safe to apply it more broadly.

This simple test helps ensure the product is suitable for your skin before full use.

We’re sorry to hear about your reaction. Your well-being is our priority. Please contact our customer care team immediately to discuss your situation. We’ll assist you with the return process and address any concerns you may have.

Shipping fees are typically non-refundable. However, if the return is due to an error on our part or a product defect, we’ll cover the cost of return shipping.

Our return policy and money back guarantee only applies to products purchased directly from us.47skin.com. For items bought from other retailers, please reach out to their customer service for assistance.

After we receive and inspect your returned item, we’ll process your refund within 5-7 business days. You’ll receive a confirmation email once your refund has been issued. Please allow additional time for your bank or credit card company to reflect the credit in your account.

You have 90 days from the date you receive your product to request a refund. This should provide ample time to determine if the product works for you

No need to return the product—feel free to recycle it if you can. We want to make the return process as easy as possible for you.

Our money-back guarantee applies to the smallest size of any product purchased for the first time. We don’t offer refunds on bulk purchases of the same product, so please purchase only one to start. This should be sufficient to evaluate the product’s effectiveness.

Yes, our money-back guarantee is only valid for products purchased directly from our official website, us.47skin.com. Products bought from other retailers or platforms are not eligible for this guarantee.