Money back guarantee

No-one should have to pay for skincare that doesn't work.

Having bad skin can be frustrating enough, without shelling out on expensive products that don't work - and then won't even give you refund.

It shouldn’t be this way. That’s why we offer our 47-Day First Try Guarantee on your first order. Try our products for at least 30 days, and if you’re not seeing the results you hoped for, you can request a full refund anytime between day 30 and day 47. No hassle, no risk. Just skincare that’s meant to work for you.

If you're thinking of trying 47 Skin, the best place to start is our Serum. It's the same product that transformed our founder's skin, confidence and life. We really hope it does the same for you.

(Not very) frequently asked questions

Which orders are eligible for the 47-Day First Try Guarantee?

Our 47-Day First Try Guarantee applies only to your first order per household. To be eligible, your order must meet the following conditions:

First-time purchase – The guarantee applies only to your first order from 47 Skin.
Direct purchase - Orders placed via third-party resellers including Amazon, Boots & Harrods are not eligible for the guarantee.
Used for at least 30 days – You must try the product for a minimum of 30 days before requesting a refund.
Refund request between day 30 and day 47 – Refunds can only be requested within this time frame.
One unit per product type – We only allow refunds on one unit per product type.
UK & US orders only – This guarantee is not available for international orders.

If you’re eligible and not seeing the results you hoped for, just reach out to us within the refund window, and we’ll process your request hassle-free!

Which countries are eligible for the guarantee?

Our 47-Day First Try Guarantee is currently only available to customers in the UK and US. Unfortunately, this offer does not apply to international orders outside these countries.

If you're in the UK or US, you can try your first order risk-free, knowing you have between day 30 and day 47 to request a refund if the product doesn’t work for you.

If you have any questions about eligibility or our refund process, feel free to reach out to our team, we’re happy to help!

Which products have the guarantee?

Our 47-Day First Try Guarantee is available on all of our products purchased from our website! Please be aware that purchases of our products from third-party suppliers are not covered.

We don't refund bulk buys of the same product, so make sure you only buy one. It should be all you need to give it a try and see if it has the usual impressive effect.

How do I get my money back?

If 47 Skin doesn't work out for you, just email our Customer Care team atcustomercare@47skin.com. They'll send you an email explaining what you need to do, and we'll refund you everything but the postage of your first order.

How long do I have to ask for a refund?

You can request a refund anytime between day 30 and day 47 after your first purchase. To qualify for our 47-Day First Try Guarantee, you’ll need to use the product for at least 30 days before submitting a refund request. If you’re not satisfied with the results, simply reach out to us between day 30 and day 47, and we’ll process your refund.

Do I need to send the product back?

No, we don’t need you to send it back to us – and we'd love it if you could recycle.